Lead Client Integration Engineer

Overview

About Business Uni :

The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle - from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more.

How You'll Make an Impact :

Epsilon's Digital Media Solutions practice helps marketers enhance the effectiveness of their complex digital marketing programs by being industry leaders and SMEs at the intersection where offline and online data comes together.

The Client Integration team serves a central role by providing unparalleled customer service with our clients and internal stakeholders. This team provides a unique hybrid of engineering, consulting, and technical account management responsibilities. It requires understanding clients' marketing goals and tailoring Epsilon's technology to achieve those goals. Along the way, you'll have the opportunity to solve challenging technical problems while working with some of the biggest names in advertising.

The Lead Client Integration is Engineer not a "hands-off" role. Once you are trained on our platform and tools, you will quickly start working directly on client initiatives with cross-functional teams and will be involved throughout client lifecycle from onboarding to campaign execution to ongoing maintenance. You will have the opportunity to be an integral participant on critical initiatives while leading your own team of integration engineers.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Manage and mentor multiple direct Ensure the quality and efficiency of their output and serve as the primary point of escalation for your team
• Set standards for the team with regards to client support, technical excellence, and customer service to cross-teams
• Provide relevant, timely, and concise information to senior
• Understand revenue impact of different product options
• Be the technical subject matter expert while collaborating with internal teams to drive the execution and delivery of key client initiatives
• Identify and lead enhancement opportunities and drive creative solutions that meet client marketing initiatives and anticipate future needs
• Solve challenging integration issues that impact our client's marketing initiatives : design, develop, and test technical solutions based on clients' business requirements.
• Design automation solutions that proactively identify emerging integration issues before they impact operations.

Qualifications

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions every single day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers. We are seeking candidates that align with our values, demonstrate them and make them meaningful in their day-to-day work :

Because You Matter

YOUniverse. A work-world with you at the heart of it!

At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That's why our work-world, aptly named 'YOUniverse' is passionate about crafting a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.

Take a trip to YOUniverse and explore our outstanding benefits, here

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.