No longer accepting applications
Application Support Engineer
Terveys Technology Solutions Pvt LtdThiruvananthapuram, Republic Of India, IN8 days ago
Job descriptionServe as the first point of contact for client incidents, service requests, and queries. Log, track, and prioritize issues using the company’s ticketing system (e.G., Jira, ServiceNow, Freshdesk). Perform initial triage, health checks, and basic troubleshooting . Communicate clearly and proactively with clients on ticket progress and SLA timelines. Escalate unresolved or critical issues to L2 or development teams with complete diagnostic information. Monitor scheduled jobs, batch processes, and system alerts during assigned shifts. Ensure smooth handover documentation to the next shift team. Handle technical escalations from L1 and perform detailed investigation and troubleshooting. Analyze application logs, API requests / responses, and database queries to identify root causes. Troubleshoot data, configuration, and performance-related issues . Collaborate with development and DevOps teams for fixes, releases, and patch validations. Conduct post-deployment verification and UAT support for client updates. Prepare Root Cause Analysis (RCA) reports and contribute to preventive actions. Maintain internal runbooks, SOPs, and knowledge base documentation . Employees will work on rotational shifts (weekly or bi-weekly). 24x7 coverage will be maintained across all client geographies. Weekend / holiday support may be required on rotation. On-call support during off-hours for critical incidents. Shift handover reports are mandatory to ensure continuity. Good understanding of web-based applications and end-user workflows. Strong communication and client-handling abilities. Familiarity with ticketing tools (Jira, ServiceNow, etc.). Ability to follow SOPs and troubleshoot recurring user issues. Basic understanding of databases, APIs, and system monitoring tools. Proficiency in SQL queries, joins, and data validation . Experience in log analysis , API debugging , and integration troubleshooting . Exposure to cloud platforms (AWS / Azure) and monitoring tools (Grafana, Kibana, Datadog). Basic scripting knowledge (PowerShell, Bash, or Python) preferred. Understanding of incident and change management processes. Excellent verbal and written communication skills. Strong customer service attitude with ownership mindset. Ability to collaborate effectively across shifts and teams. Calm and analytical approach under pressure. Willingness to work flexible hours in a rotational shift setup . Bachelor’s degree in Computer Science, Information Technology, or related field. 1–4 years of experience in L1 / L2 application or client support roles. Prior experience in client-facing environments preferred. ITIL certification or understanding of ITIL practices (Incident, Problem, Change) is a plus.
Job Title : L1 / L2 Application Support Engineer
Department : Client Business Support / IT Operations
Location : Trivandrum
Reports To : Application Support Lead / Project Manager
Job Summary
We are seeking L1 and L2 Application Support Engineers to provide technical and functional support for our clients’ business-critical applications.
The support team ensures 24x7 operational continuity , quick issue resolution, and excellent client communication through a rotational shift model .
This role is ideal for professionals who have strong troubleshooting skills, a customer-first mindset, and the ability to work collaboratively in a fast-paced, SLA-driven environment.
Employment Terms
- Employment Type : Full-time
- Probation Period : 3 months (performance-based confirmation)
- Shift : Rotational (24x7 coverage)
- Work Model : [Work From Office]
Key Responsibilities
L1 – First-Line Client Support
L2 – Technical Analysis & Resolution
Shift Plan & Rotational Schedule
To support clients across global time zones, the team operates on a rotational shift basis :
Shift A - 6 : 00 AM – 2 : 00 PM
Shift B - 2 : 00 PM – 10 : 00 PM
Shift C - 10 : 00 PM – 6 : 00 AM
Guidelines :
Required Skills & Competencies
For L1 :
For L2 :
Soft Skills
Qualifications
Create a job alert for this search
Application Support Engineer • Thiruvananthapuram, Republic Of India, IN
Related jobs
)
- Promoted
- New!
Technical Support Engineer (L1)
RingCentralKollam, IN It’s not everyday that you consider starting a new career.We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the $2 billion ...Show moreLast updated: 22 hours ago
- Promoted
- New!
Application Support Engineer
HireginieThiruvananthapuram, IN Title : Application Support Engineer.Education : Preferred computer science background (preferably B.As an Application Support Engineer provides technical support to global SaaS customers, resolves i...Show moreLast updated: 22 hours ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Kollam, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
- New!
Ad-Tech Support Engineer
TavantThiruvananthapuram, IN Job Opening : Ad-Tech Support Engineer.Must Have – Ad tech domain expertise which includes understanding of the Programmatic advertising, troubleshooting experience on DSP, knowledge on how the CTV ...Show moreLast updated: 22 hours ago
- Promoted
Technical Support Engineer
MovateKollam, IN Greetings from Movate technologies formerly known as CSS Corp!.Please find below Job Description for your reference.Title : Technical Voice Process.
Work Location : Ambattur Chennai ( Ambit IT Park)....Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer
CareStack - Dental Practice ManagementTrivandrum, Kerala, India Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
Address technical inquiries from clients and internal teams r...Show moreLast updated: 30+ days ago
- Promoted
Application Specialist
ReparioKollam, IN We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show moreLast updated: 17 days ago
- Promoted
Technical Support Engineer
Alvaria CXThiruvananthapuram, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
- New!
Advanced Business Application Programming Consultant
LTIMindtreeThiruvananthapuram, IN We are seeking a skilled and experienced SAP ABAP Developer to join our team.The ideal candidate will be responsible for designing, coding, testing, and implementing SAP applications using the ABAP...Show moreLast updated: 2 hours ago
- Promoted
Emulation Engineer / Lead
eInfochips (An Arrow Company)Kollam, IN Role : Emulation Engineer / Lead.Job Location : Noida, Chennai, Bangalore, Hyderabad, Ahmedabad.You must be having BS or MS in Electrical OR Electronics engineering.
Minimum 4+ Years of Emulation Expe...Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedThiruvananthapuram, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 12 days ago
- Promoted
PortaOne Implementation and Configuration Expert
APPIT Software Incthiruvananthapuram, kerala, in Core Implementation & Deployment.Lead end-to-end deployment, configuration, and hardening of PortaSwitch (PortaBilling and PortaOne VoIP Switch) environments.
Configure advanced routing logic, inclu...Show moreLast updated: 2 days ago
- Promoted
Technical Support Engineer
AtlassianKollam, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 14 days ago
- Promoted
- New!
Varicent Support Engineer
Sapphire Software Solutions IncKollam, IN Role : Varicent Support Engineer.We are seeking an experienced Varicent Support Engineer to provide technical and functional support for Varicent’s Sales Performance Management (SPM) platform.The id...Show moreLast updated: 16 hours ago
- Promoted
- New!
Application Developer
Creospan Private Limitedkollam, kerala, in Creospan is a subsidiary of Creospan Inc.From our humble beginnings in 1999 – with just a handful of employees and a mission to help our clients leverage emerging web technologies to build next-gen...Show moreLast updated: 16 hours ago
- Promoted
- New!
Product Support Engineer
Astra SecurityKollam, IN Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform.
Astra's continuous vulnerability scanner emulates hacke...Show moreLast updated: 2 hours ago
- Promoted
Senior Application Support Engineer
ZellerKollam, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Application Support Specialist
CareStack - Dental Practice ManagementThiruvananthapuram, Republic Of India, IN Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
Address technical inquiries from clients and internal teams r...Show moreLast updated: 30+ days ago