Application Support Engineer
HireginieThiruvananthapuram, IN18 hours ago
Job description2+ years in Technical / Application Support for SaaS, e-commerce, or enterprise software, preferably in 24x7 global support. Strong understanding of B2B SaaS products, customer lifecycle, SLAs, KPIs, and support best practices. Proficient with ticketing / helpdesk tools (Freshdesk, Zendesk, Salesforce, ServiceNow); CRM knowledge (HubSpot) is a plus. Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, JavaScript) is advantageous. Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment.
Title : Application Support Engineer
Location : Bangalore
Education : Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)
Experience : 2+ Years
About the Role : As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced SaaS environment.
Roles & Responsibilities :
- Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods.
- Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience.
- Analyse recurring customer problems and provide actionable insights for product and process improvements.
- Contribute to the development and maintenance of the knowledge base and support documentation.
- Drive process automation and continuous improvement initiatives to enhance support efficiency.
- Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team.
Requirement :
Create a job alert for this search
Application Support Engineer • Thiruvananthapuram, IN
Related jobs
)
- Promoted
- New!
Technical Support Engineer (L1)
RingCentralKollam, IN It’s not everyday that you consider starting a new career.We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the $2 billion ...Show moreLast updated: 18 hours ago
- Promoted
- New!
Ad-Tech Support Engineer
TavantKollam, IN Job Opening : Ad-Tech Support Engineer.Must Have – Ad tech domain expertise which includes understanding of the Programmatic advertising, troubleshooting experience on DSP, knowledge on how the CTV ...Show moreLast updated: 18 hours ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Kollam, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
MovateThiruvananthapuram, IN Greetings from Movate technologies formerly known as CSS Corp!.Please find below Job Description for your reference.Title : Technical Voice Process.
Work Location : Ambattur Chennai ( Ambit IT Park)....Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer
CareStack - Dental Practice ManagementTrivandrum, Kerala, India Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
Address technical inquiries from clients and internal teams r...Show moreLast updated: 30+ days ago
- Promoted
Application Specialist
ReparioKollam, IN We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show moreLast updated: 16 days ago
- Promoted
Technical Support Engineer
Alvaria CXThiruvananthapuram, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Emulation Engineer / Lead
eInfochips (An Arrow Company)Kollam, IN Role : Emulation Engineer / Lead.Job Location : Noida, Chennai, Bangalore, Hyderabad, Ahmedabad.You must be having BS or MS in Electrical OR Electronics engineering.
Minimum 4+ Years of Emulation Expe...Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedThiruvananthapuram, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 12 days ago
- Promoted
PortaOne Implementation and Configuration Expert
APPIT Software Incthiruvananthapuram, kerala, in Core Implementation & Deployment.Lead end-to-end deployment, configuration, and hardening of PortaSwitch (PortaBilling and PortaOne VoIP Switch) environments.
Configure advanced routing logic, inclu...Show moreLast updated: 2 days ago
- Promoted
Technical Support Engineer
AtlassianKollam, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 14 days ago
- Promoted
- New!
Customer Support Engineer
UMABOYKollam, IN Job Title : Technical Customer Support Specialist.We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers.
The ideal candidate will troubleshoot and res...Show moreLast updated: 18 hours ago
- Promoted
- New!
Application Developer
Creospan Private Limitedkollam, kerala, in Creospan is a subsidiary of Creospan Inc.From our humble beginnings in 1999 – with just a handful of employees and a mission to help our clients leverage emerging web technologies to build next-gen...Show moreLast updated: 12 hours ago
- Promoted
Senior Application Support Engineer
ZellerThiruvananthapuram, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Application Support Specialist
CareStack - Dental Practice ManagementThiruvananthapuram, Republic Of India, IN Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
Address technical inquiries from clients and internal teams r...Show moreLast updated: 30+ days ago
- Promoted
- New!
Varicent Support Engineer
Sapphire Software Solutions IncThiruvananthapuram, IN Role : Varicent Support Engineer.We are seeking an experienced Varicent Support Engineer to provide technical and functional support for Varicent’s Sales Performance Management (SPM) platform.The id...Show moreLast updated: 13 hours ago
- Promoted
- New!
Technical Support Engineer
USTThiruvananthapuram, IN The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
You will support the customer by acting as the liaison between the...Show moreLast updated: 18 hours ago
- Promoted
Werum PAS-X Engineer EXP : 2 to 6 years - Location Pune / Mumbai
Capgemini EngineeringKollam, IN Having experience on WERUM PAS-X Installation qualifications and version upgradation in the server client architecture.Expert in PAS-X system administration and configuration, ideally based on vers...Show moreLast updated: 30+ days ago