Senior Service Engineer - Mechanical

Are you looking for a challenge? That's what we offer!

Desired Profile :

Diploma / BE / B.Tech in Printing technology / Mechanical Engineering is preferrable. Relevant work experience of 12 to 15 years in Graphic Art Industry especially in servicing of Printing equipment A very good knowledge of offset / sheetfed / large format printing machineries candidates are preferred. Excellent business communication in English and Hindi is mandatory. Willing to travel extensively. Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Customer Service Department. Support sales operation in respect to field technical issues, customer complaints and sales opportunities including 2S sales for the region. Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall service operational cost of the region.

Key Responsibilities :

• Ability to understand requirements and advise technical solutions as per guidelines.
• Analyze machine features and install applications.
• Understand customers job requirements and configure application settings efficiently.
• Analyze the nature of service assignment and close the call with minimum possible time.
• Perform as per job Scheduling & Planning (timeline)
• Organizing and proper usage of tools & gauges
• All planning in compliance as per corporate guidelines
• Support all scheduling of regular PPM activities.
• Learn and deliver as per analyzing the nature of service assignment.
• Proper usage of documents
• Right recommendation for spare parts
• Preparation of service report
• Learn to Recommended testing procedures.
• Submit the documentation of the work done
• Timely escalation of service issues regular follow-up with all concerned and strive to bring the issues to their logical conclusion
• Promotion of service contracts. Monitoring of machines under warranty and ongoing AMCs and take proactive steps to offer renewal of AMCs.
• Knowledge sharing within the Service department.
• Learn the concepts of Cost control within the scope of activities & ownership for the company assets at his disposal
• Gathering of market information

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.