Operations Manager
ConfidentialGurugram, Gurgaon / Gurugram, India30+ days ago
Job descriptionLead end-to-end creator onboarding operations, building scalable processes for verification, category mapping, and community engagement. Establish and enforce a sustainable, process-driven pricing strategy that ensures predictability for brands while maximizing creator returns. Oversee delivery automation workflows to ensure campaigns move smoothly from brief intake to final execution with minimal manual touchpoints. Use data-driven monitoring of supply-demand balance to proactively address gaps, ensuring timely availability of the right creators for brand needs. Track and report key operational metrics, including order volumes, revenue growth, profit margins, and turnaround times. Monitor creator retention, onboarding SLAs, and adoption of marketplace tools, ensuring continuous operational improvements. Implement delivery-focused KPIs (e.g., % campaigns delivered on-time, error-free) to improve client satisfaction and repeat business. Use data analysis not just for insights but also to enforce operational playbooks, prevent bottlenecks, and maintain service standards. Partner with product / tech to co-create features that reduce ops complexity, automate manual steps, and improve reliability of campaign execution. Work closely with marketing and growth teams to ensure creator and brand onboarding operations align with demand generation. Collaborate with finance and legal to standardize contracts, payment flows, and compliance checks across all marketplace transactions. Establish a cadence of operational reviews with stakeholders to align KPIs, track progress, and make mid-cycle adjustments. Scale marketplace operations in India by setting up repeatable playbooks for creator onboarding, order fulfillment, and client delivery. Continuously evaluate market dynamics and competitor operational models, incorporating learnings into our workflows. Develop an operational roadmap for international expansion, focusing on scalable onboarding, compliance, and cross-border campaign delivery. Experience : 3+ years in marketplace management, e-commerce, or related roles Education : Bachelor's degree in Engineering from a top-tier institution; MBA or advanced degree preferred. Analytical Skills : Proficiency in SQL, BI tools, and data analytics, with the ability to leverage data to drive decision-making and optimize marketplace functions. Marketplace Expertise : Strong understanding of marketplace supply-demand mechanics, pricing strategies, and experience in managing complex customer relationships. Data-Driven Approach : Ability to utilize data and analytics to gain insights into marketplace trends, consumer behavior, and areas for optimization. Communication and Stakeholder Management : Strong verbal and written communication skills to coordinate with internal teams and engage with external stakeholders effectively. Leadership : Experience managing teams of 5-7, with the ability to guide and inspire team members to achieve collective goals. Experience working cross-functionally with tech, marketing, and product teams to drive marketplace growth.
About One Impression
One Impression is the leading brand–creator marketplace, helping businesses collaborate with vetted creators at transparent, real-time pricing. We give brands direct access to 100k+ creators, 1 : 1 communication, and ROI-driven campaign workflows—backed by audience insights, performance tracking, and streamlined payments. Our mission is to make creator marketing fast, data-driven, and scalable for modern brands.
Key Responsibilities
Marketplace Growth and Optimization
- Drive operational strategies to enhance creator discovery, ensuring brands can seamlessly access the right creators for every campaign.
- Build and operationalize pricing structures that balance efficiency, scalability, and value for both brands and creators.
- Implement initiatives that directly boost order volume, optimize fulfillment processes, and encourage higher brand spend on the marketplace.
- Design and maintain a structured communication framework (similar to Airbnb) that standardizes brand–creator interactions, reducing manual interventions and errors.
Supply and Demand Management
Performance Metrics and KPIs
Cross-Functional Collaboration
Market Expansion and Strategy Development
Requirements
Skills Required
Pricing Strategies, Data Analytics, Bi Tools, Sql
Create a job alert for this search
Operation Manager • Gurugram, Gurgaon / Gurugram, India
Related jobs
Are you a highly experienced, results-driven professional with a proven track record in .This critical, high-impact role requires a person who is adept at getting things done efficiently and effect...Show moreLast updated: 3 days ago
)
%20Pvt.%20Ltd.%5D)
- Promoted
Operations Manager
theprintspaceDelhi, IN We are seeking a dynamic candidate with experience in industries such as logistics, manufacturing, or e-commerce.Theprintspace is a global leader in social commerce for the art community.We provide...Show moreLast updated: 13 days ago
- Promoted
Operations Manager
Innodata Inc.Noida, Uttar Pradesh, India As operation manager you are expected to manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the requirements of the Se...Show moreLast updated: 30+ days ago
- Promoted
Operations Manager
Skedara TechnologyDelhi, India We are looking for an experienced Operations Manager to lead a 24 / 7 support team responsible for ensuring continuous availability and reliability of critical business applications and data pipeline...Show moreLast updated: 2 days ago
- Promoted
Operations Manager
EmbergritGhaziabad, IN Founding D2C Operator (Operations & Automation).We are Embergrit, a new D2C brand on a mission to build the next iconic men's grooming brand in America.
Our philosophy is "Quiet Confidence" , a blen...Show moreLast updated: 21 days ago
- Promoted
Operations Manager (Remote)
Jet Stream Ent.Delhi, INRemote
- Promoted
Operations Associate- US
AmberDelhi, IN Operations Associate (US Region).Long-term accommodation booking platform for students (think.Amber helps 80M students worldwide, find and book full-time accommodations near their universities, wit...Show moreLast updated: 30+ days ago
- Promoted
Operations Manager - Exhibitions
ESMOS RecruitmentNew Delhi, Delhi, India Exhibition experience is a must • • •.Position : Operations Manager - Exhibitions.International Exhibitions & Large-Scale Events.
We’re seeking a seasoned operations leader to take full command of the e...Show moreLast updated: 1 day ago
- Promoted
Operations Manager- Mumbai
Team ComputersDelhi, India Operations Manager in Managed Services.Combination of technical expertise (L3 engineer) with a focus on process, efficiency, and team leadership (Operations Manager) within a client-focused service...Show moreLast updated: 1 day ago
- Promoted
Manager - International Operations
Group BayportDelhi, India About the Company : Group Bayport is a customer-obsessed rapidly growing global e-commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products...Show moreLast updated: 23 days ago
- Promoted
Operations Manager
Payomatix TechnologiesDelhi, India, India Payomatix Technologies is a fast-growing fintech SaaS platform focused on transforming digital payments and financial infrastructure for businesses.
We empower enterprises with seamless, secure, and...Show moreLast updated: 3 days ago
- Promoted
HR Operations Manager
CloudLabs IncDelhi, IN CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 21 days ago
- Promoted
Operations Manager - Exhibition
Bennett Coleman & Co. Ltd. (The Times of India)Delhi, Delhi, India We are looking for a dynamic Operations Professional to join our Exhibitions Team, someone who thrives in a fast-paced environment and takes complete ownership of event delivery — from concept to c...Show moreLast updated: 2 days ago
- Promoted
Operations Manager
TruemedsDelhi, India The Manager – Central Operations will be responsible for driving operational efficiency and business process transformation through data-driven insights.
The role requires a strong analytical mindse...Show moreLast updated: 2 days ago
- Promoted
Operations Manager
scale.jobsDelhi, India We are looking for someone energetic (and proudly resourceful) to take the lead as our next Operations Manager.You will work side by side with our Founding team, helping to shape how client experie...Show moreLast updated: 2 days ago
- Promoted
Operations Manager
PSIPL [Property Solutions (India) Pvt. Ltd.]Delhi, India PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces.Our offerings inclu...Show moreLast updated: 2 days ago
- Promoted
- New!
Operations Manager
ALN GROUPDelhi, India Company Description ALN Global Private limited, we are into the aluminium windows and door industry for the last 50 years of specialised expertise.
Our commitment to innovation drives us to engineer...Show moreLast updated: 15 hours ago
- Promoted
Operations Manager
Spencer's RetailDelhi, India About the Company Spencer’s is committed to providing exceptional service and quality products across its various retail formats.
Our mission is to create a customer-centric shopping experience whil...Show moreLast updated: 2 days ago
- Promoted
DevOps Manager
Neurones IT AsiaDelhi, IN Your job scope is as follows : –.Proposing and implementing advanced cloud architectures, in continuous alignment with key cloud providers, such as AWS and Google.
Building and setting up new developm...Show moreLast updated: 12 days ago