CRM Application Specialist

We are looking for highly motivated and talented Software Engineers who are passionate about Salesforce development and clean code by using best practices, enterprise patterns and standards. You will build on top of the existing platform, and work across multiple clouds and applications, including Service Cloud, Sales Cloud, Community, MavenLink, and MuleSoft, with a particular focus on Experience Cloud & Service Cloud and many other customized applications on top of the platform. You will need to be able to own and drive entire development solutions which include code review and improvement of existing functionality using our Git / Atlassian suite of tools, troubleshooting of complicated integrations and large volume data feeds, creation of new features and enhancements provided by the Product owners in an agile framework driven environment.

• Knowledge of Best practices. Software development lifecycle and automation.
• Understand and define requirements, Design, Develop, Test and deploy software that will help drive improvements on the platform.
• Solid understanding of OOP / Functional programming in various languages such as Apex, Python, JavaScript and related.
• Knowledge of Best practices. Software development lifecycle and automation.
• Be passionate about learning and adopting new technologies.
• Communicate on a regular basis, at action log meetings with the Business team, on tracked progress (using JIRA, GitHub) and maintain a ‘Customer Centric’ approach and relationship with the Business / Product team.
• Successful practical problem-solving, excellent written and interpersonal communication, and documentation skills.
• Ability to prioritize tasks and work independently without too much guidance at times (asking the right questions).
• Knowledge and experience in the different "clouds" and on the platform including MuleSoft, Platform Events, LWC and related.
• Some periodic on-call duties to provide application support, incident management, and troubleshooting when needed.
• Continue to bridge the gap between development and business with a strong bias towards ‘Best Practices and Reusability’ as well as leveraging out of the box functionality.
• Should have broad and deep technical knowledge but they also need to possess listening, communication, and presentation soft skills.
• Should be able to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another.
• Experience with Live chat setup, Einstein Bot and Omni Channel setup.
• Rich experience in Salesforce project implementation, Configuration and Customization.
• Good experience in data modeling and product development on Cloud platform.