SaaS Application Support Engineer

Job Description Summary

We are currently seeking a motivated, career and customer oriented SaaS Application Engineer to join our team to begin an exciting and challenging career.

Incumbent will be responsible for providing technical support, functional analysis, system configuration & technical development for Atlassian Suites of applications and SCM (Source Code Management) tools. The primary responsibility of this role is in the proficient and efficient management of the day-to-day operations of business-critical applications (JIRA, Confluence, Fisheye / Crucible, Bamboo, GitHub) which will be heavily used by global users.

Job Requirements

Mandatory :

• Minimum of 3+ years of experience in the administration / configuration of Atlassian Suites of Applications – Jira, Confluence, GitHub, Linux
• Proficiency in scripting languages (e.G. Python, Bash) for automation
• The foremost requirement of this role is to provide application support and incident resolution in a timely manner and in accordance with agreed SLAs.
• Performance tuning of slow running processes will also be required.
• A deep and demonstrated understanding of Security principles is required to manage changes in line with security recommendations.
• Monitors system performance and makes recommendations for modifications, research problems, identifies root cause and proposes sustainable solutions.
• Experience working with global teams.

Desirable :

Qualifications

or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

Experience :