Corporate Security and IT Operations Manager

About OnePay

OnePay is a consumer financial services app with an exceedingly simple mission : to help people achieve financial progress.

Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don't Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don't Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay's Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include

• Checking and high-yield savings accounts
• Domestic and international peer-to-peer payments
• Credit Builder and credit score monitoring
• Digital wallet / contactless payment solutions
• Buy-now-pay-later installment loans at Walmart

Why do we have a right to win We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world's largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.

There's never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!

The Role

This is a hands-on player / coach role that supports Corporate IT and Security operations, with a strong focus on BPO tech support and people management in India. You will be responsible for day-to-day technical work (80%) while also providing light-touch managerial oversight (20%) for Security & IT personnel in India across both Security and IT teams.

You'll be the go-to for resolving tickets from internal users and frontline BPO support, covering endpoint troubleshooting, access issues, and system outages across global sites. Your responsibilities include SLA adherence, identifying systemic issues, and driving operational improvements that boost availability and productivity.

You'll collaborate closely with Security, Engineering, and Ops leadership to maintain stable, secure, and scalable systems tailored to high-volume BPO environments. You'll own documentation and automation efforts, enforce global security standards, and ensure consistent operational practices across regions.

Key Responsibilities

You Bring

Reporting Structure

Location & Hours

What We Offer

Standard Interview Process

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [HIDDEN TEXT].

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Skills Required

Azure Ad, Terraform, Intune, Macos, Access Control, Windows, Okta