Customer Service Operator - 45024

Role Overview : We are seeking

detail-oriented professionals

with hands-on experience in

customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of

large language models (LLMs) .

Your work will focus on

recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do :

Recreate workflows for

ticket handling, chat / email support, refunds / returns, and knowledge base management .

Validate

AI-generated outputs

in customer support scenarios to ensure accuracy, compliance, and trustworthiness.

Simulate

escalations, SLA tracking, and quality audits

within support workflows.

Provide

structured annotations and datasets

to improve LLM training and evaluation.

Required Qualifications :

Proven experience in

customer service operations

(ticket handling, chat / email workflows, refunds / returns, knowledge base upkeep).

Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).

Strong

attention to detail

and ability to spot weaknesses in AI-generated workflows.

Understanding of how

operational data

is used to train and evaluate LLMs.

Excellent written English for creating

training-quality datasets

and validating AI outputs.

Perks of Freelancing with Turing :

Remote-first and flexible

work environment.

Opportunity to work on

cutting-edge AI projects

with leading LLM companies.

Potential for

contract extension

based on performance and project needs.

Offer Details : Commitment :

Minimum 30 hours / week (at least 4 hours / day, with 4 hours overlapping PST).

Engagement Type :

Contractor / Freelancer (no medical or paid leave).

Duration :

1 month (possible extension).