Operations Specialist

Job Overview

The person will be responsible for ensuring accurate and timely data entry, document verification, and adherence to process standards. Additionally, the role oversees both front-end and back-end operations to ensure efficient visa application processing.

Duties & Responsibilities

Job Description

• Receive, review, and verify applications, PNR details, and supporting documents.
• Assess and evaluate applications against qualifying criteria.
• Accurately upload applications into the immigration system.
• Maintain and update all application records, ensuring timely MIS reporting.
• Address visa application inquiries via email or phone.
• Liaise with applicants for additional documentation or clarification and provide visa status updates.
• Update visa statuses in the system as required.
• Coordinate with the EK CVS (immigration) office for daily visa application processing.
• Manage cash and bank-related transactions, if assigned.
• Ensure adherence to Emirates’ Service Level Agreements (SLA) for all processes.
• Comply with VFS Global’s information security policies and procedures.
• Follow DVPC standard operating procedures and manuals without process deviations.
• Complete all processes within the mandated turnaround time.
• Prevent penalties or complaints by monitoring, tracking, and minimizing internal errors.
• Coordinate with the Legal department for managing contracts and agreements.

Environment, Social & Governance

Anti Bribery Management Systems (ABMS)

a. Understanding of ethical standards and the importance of integrity in business practices.

Education

Experience