Sr. Business Quality Specialist - DC

Responsibilities

We are seeking a detail-oriented and quality-driven professional to join our Centralized Quality Team as a Sr. Business Quality Specialist . This role involves managing critical quality review for IBPM processes, coordinating specialty queues, and ensuring compliance with operational standards. The ideal candidate will possess strong analytical skills, a quality mindset, and the ability to work extended core shifts to support business continuity.

Key Responsibilities

• Perform IBPM Quality Reviews and ensure adherence to quality standards.
• Manage and coordinate the following specialty queues in distribution process :
• ER Securities Quality Review
• Roth in Loan Distributions
• Secured Contracts
• Complex ER Security Clients
• Complex Stock Clients
• Focused Processing (Queue Coordination)
• Implementation Queue
• Institutional Queue
• KSOP / ESOP
• Review and validate Express and IBPM Financials (Distributions and Withdrawals).
• Provide timely feedback and maintain quality documentation.
• Collaborate with stakeholders and support cross-functional training initiatives.

Qualifications

Eligibility Criteria

Additional Information

Preferred Skills

Behavioral Competencies

Skills Required

Stakeholder Management, withdrawals