Customer Relationship Management Manager

Company Description

Mahindra & Mahindra Financial Services Limited (Mahindra Finance), part of the Mahindra Group, is one of India's leading non-banking finance companies. Focused on serving the rural and semi-urban sector, Mahindra Finance has over 10 million customers and an Asset Under Management (AUM) of over USD 11 billion. The company provides financing for vehicles and tractors, as well as products like Fixed Deposits and SME Loans. With over 1,369 offices, Mahindra Finance reaches more than 4,80,000 villages and 7,500 towns nationwide. Notably, Mahindra Finance is the only Non-Banking Finance Company from India listed on the Dow Jones Sustainability Index in the Emerging Market Category 2019.

Role Description

This is a full-time, on-site role for a Customer Relationship Management Manager located in Aurangabad. The CRM Manager will be responsible for developing and implementing customer relationship strategies, analyzing customer data to improve sales, and managing customer segmentation processes. Additional tasks include project management, overseeing communication with customers, and collaborating with the sales team to drive growth.

Qualifications

• Proficient in Analytical Skills and Market Segmentation
• Strong Communication and Sales skills
• Experience in Project Management
• Excellent interpersonal skills and ability to build relationships
• Bachelor's degree in Business, Marketing, or a related field
• Experience in the finance sector is a plus
• Ability to work on-site in Aurangabad

Skills Required

Analytical Skills, Project Management, market segmentation