Client Support Consultant

Overview

The Client Operations Team at HealthEdge proactively helps our customers understand and optimize the value customers receive from HealthEdge products and services. The Client Support Consultant is a key member of that function and a part of our Client Operations team. This role focuses on initial customer inquiry processing, accurate case routing , and administrative support for our HealthEdge Source platform.

HealthEdge is an agile and innovative 21st-century software company focused on providing next-generation, business-transforming technology products to the healthcare payor market. We enable our customers to radically innovate, drastically reduce costs, and efficiently address the business imperatives of the evolving healthcare economy.

Responsibilities :

• Process 20-30 incoming customer emails daily and categorize inquiries using ServiceNow ticketing system
• Route cases to appropriate specialists based on established decision trees with >

95% accuracy

Requirements / Qualifications :

Skills Required

Salesforce, Servicenow, Jira