Client Solutions Manager

MaxVal Group, Inc.Bengaluru, Republic Of India, IN

30+ days ago

Job description

Job Location - Bangalore, Noida, Coimbatore

Experience : 12+ yrs

Work mode- Hybrid
Immediate Joiners will be preferred

Must Have

1. Product / Software development experience - custom-based or enterprise software -managing software projects

2. Project Implementation

3. US / UK client interactions -customer-facing role

4. Hybrid - Agile & waterfall (good to have waterfall)

5. MS projects and good understanding on mpp tool ( Microsoft project plan tool)

6. SDLC understanding

7. end to end project management experience

8. PMP certification - added advantage

9. Fluent communication without MTI and grammatical mistakes is must.

Roles and Responsibilities :

Prepare the project plan and maintain the base version and latest version and obtain client approval as needed.

Set up the communication channel with client and internal management / project team for all Symphony Implementation projects.

Triage any requirements along with team and arrive at solutions or seek assistance from management to meet the project committed timelines.

Lead the implementation entirely and close out on the client post go-live with hand holding the client to the support team.

Generate Change Requests wherever it is applicable and genuinely try for additional revenues where it could benefit the client.

Deliver client requirements and expectations within the agreed project timeline and make sure all the objectives that are captured in the SOW are achieved with exceptional quality.

Ensure that all the supporting teams such as PE, Support, Annuities, Rules, Paralegal teams are utilized in case of need for any implementation as per the agreement.

Engage and / or contribute to minimum 3 process improvement initiatives that enables project delivery and seamless client support.

Limit functional bugs to a set percentage for every implementation into Production.

Communicate with client and management upfront about any mismatch in terms of the client requirement which may impact the project schedule.

Maintain and provide the relevant data for project status and progress whenever management requests for it.

To train self and the team members on the Implementation process and on client data validation

Hands-on experience in Project Management using any tool and in activities such as Project estimation, planning, costing, team timesheet maintenance, preparing proposal, RFP etc.

Good understanding of design & solution process will be added advantage.

Hands on experience in handling ;

Fixed price projects & restricting scope creep and resource wastage.

Excellent verbal and written communications are a must for this role.

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Solution Manager • Bengaluru, Republic Of India, IN

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