Workforce Management Real Time Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About The Role

We're seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we'd love to hear from you.

Key Responsibilities :

• Monitor queues and agent adherence in real time to ensure operational efficiency
• Manage intraday staffing levels and shrinkage to meet service level goals
• Track and report real-time performance metrics, SLAs, and adherence trends
• Collaborate with Operations and WFM teams to implement schedule adjustments and updates

Requirements :

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants : People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded : click here to access or download the form. Complete the form and then email it as an attachment to [HIDDEN TEXT]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Skills Required

occupancy , Genesys, IEX, Avaya, AHT