Associate- Voice

Job Title : Customer Support Representative - Voice (Bilingual : Hindi / English)

Location : Mangalore

Position Type : Full-Time

Shift : Rotational Night shifts (including weekends and holidays)

About The Job

We are looking for a Customer Support Representative who speaks Hindi and English to assist customers over the phone. You will help members with court cases , attorney services , and fuel services . You will listen carefully, provide answers, and ensure the customers are satisfied with the help they receive.

Key Responsibilities

• Answer calls and assist customers in Hindi most of the time (80%), and in English when needed (20%).
• Help customers with court-related questions, legal matters, and attorney services.
• Assist customers with fuel services, including account-related inquiries, fuel delivery, and any issues they may have.
• Record customer details and update information in our system accurately.
• Provide basic guidance on legal processes, court dates, and fuel-related services.
• Escalate issues to other teams if needed, especially for complex inquiries.
• Keep all customer conversations confidential and follow privacy rules.
• Meet performance goals like solving problems quickly and ensuring customer satisfaction.
• Work with a team and attend training to improve your skills.

Skills And Qualifications

Preferred Qualifications

Why You Should Apply

Skills Required

Attention To Detail