Team Lead, Inspections

Job Description

Lead and manage a team of associates to achieve key objectives :

• Oversee the Recruiting, Expediting, Video Inspection, and Quality Control (QC) queues of the Inspection team, ensuring adherence to SLAs and quality standards.
• Track team performance metrics, using data-driven insights to improve operational efficiency, enhance inspection quality, and reduce turnaround times.
• Assign inspection tasks and prioritize work based on workload and deadlines.
• Collaborate with cross-functional teams across locations to resolve issues or challenges during the inspection process.
• Communicate effectively with internal and external clients to ensure smooth workflow in the inspection department.
• Serve as the subject matter expert and act as the communication link between staff members and customers as needed.
• Address and resolve inspection-related issues or escalations promptly.
• Monitor daily production reports to ensure the team meets both production and quality targets.
• Provide leadership and guidance to foster a positive and productive work environment.
• Manage multiple projects simultaneously, consistently meeting deadlines and delivering high-quality results within set timeframes.
• Analyze datasets to extract meaningful insights and make informed decisions.
• Perform staffing data analysis to ensure adequate staffing levels to handle expected volumes.
• Take on additional duties as required.

Qualifications

Additional Information

Prosperity

Good Health

Happiness

Skills Required

Data Analysis, Team Management, Microsoft Office Suite