Head of Product - Salesforce

About PTR Global

PTR Global is a premier staffing and workforce solutions provider, recognized for connecting top talent with innovative organizations nationwide. We are committed to operational excellence and driven by a technology-forward vision that enhances performance, accelerates growth, and scales outcomes. At PTR Global, we don’t just implement systems — we build dynamic ecosystems to support Sales, Recruiting, Operations, and Strategic Services across the enterprise.

We operate in a fast-paced, consultative, and performance-focused environment where forward-thinking professionals make a lasting impact.

Role Summary

We are seeking a senior-level leader to serve as the Head of Product, responsible for the post-implementation strategy, evolution, and optimization of PTR’s Salesforce platform and related business systems . This is not an implementation-focused role. Instead, this leader will own the long-term roadmap and drive ROI across multiple business units — including Sales & Recruiting / Delivery, Operations, and Strategic Services — ensuring Salesforce and its integrations are continuously adapted to serve PTR’s strategic goals. The ideal candidate will have experience in IT services or staffing, with a proven ability to influence change, lead cross-functional business transformation, and align technical capability with business opportunity.

Key Responsibilities

Own the post-implementation evolution of the Salesforce ecosystem, focusing on strategic enhancement, continuous optimization, and enterprise-wide ROI.

Develop and execute a cross-functional product roadmap that aligns Salesforce capabilities with business objectives, incorporating feedback from leadership, end-users, and external advisors.

Collaborate with executive and departmental leaders across several business units to define needs, identify inefficiencies, and uncover opportunities for automation and innovation.

Work directly with technical teams and external developers to translate complex business requirements into scalable, high-impact solutions.

Lead change management and stakeholder alignment efforts to ensure adoption, communication, and understanding of platform changes and new capabilities.

Design and refine user experiences including dashboards, reports, and workflows that elevate decision-making and reduce manual work.

Continuously monitor performance metrics and KPIs, ensuring platform enhancements are driving measurable impact across revenue, efficiency, and engagement.

Stay informed of Salesforce platform updates and industry best practices, proactively proposing new capabilities to future-proof our systems and maintain competitive edge.

Serve as the strategic liaison between business stakeholders and technical implementation teams—ensuring technology enables, rather than limits, business goals.

Qualifications

Bachelor's degree in Business, Information Systems, or a related field required; MBA or advanced degree preferred.

7–12 years of experience in enterprise product leadership— ideally in an IT services or consulting firm.

Proven experience owning post-implementation product roadmaps and managing enterprise technology investments to high-impact outcomes.

Deep functional understanding of Salesforce Sales Cloud and related CRM tools.

Experience working with Applicant Tracking Systems (e.g., Bullhorn) and sales enablement ecosystems is strongly preferred.

Demonstrated ability to lead cross-functional business transformation initiatives and deliver scalable, ROI-driven solutions.

Strong executive presence and ability to influence without authority, collaborate across teams, and drive stakeholder engagement.

Expertise in assessing business needs, prioritizing platform investments, and delivering technology that accelerates performance.

Salesforce certifications (e.g., Administrator, Sales Cloud Consultant, Business Analyst) preferred.

Success in This Role Will Be Measured By :

Increased efficiency and automation across Sales and Recruiting workflows

Higher user adoption and satisfaction with Salesforce tools

Improved data-driven decision-making through optimized reporting

Accelerated lead conversion and client engagement outcomes

Measurable ROI on CRM and platform investments