3120-Strategy & Operations

Innovaccer is looking for Associate / Sr. Associate / Lead - Strategy & Operations to drive the company's wide objectives achievement & implement cadences & strategies which will directly impact the top & the bottom line.

About the Role

We are seeking a highly analytical, technically fluent, and solutions-oriented individual to join our Customer Success Operations team. This role is ideal for someone who started their career as a Data Engineer or in a similar technical role, and has since transitioned into Delivery Operations or Strategic Program Management.

As a Lead, you’ll work cross-functionally to drive operational excellence, accelerate process improvements, and improve the scalability of customer onboarding and success workflows. This is a high-impact individual contributor role that combines technical problem-solving with strategic thinking and process design. Exposure to AI or automation use cases is a strong plus.

Customer Success At Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

A Day in the Life

• Capacity & Resource Planning  – Build and maintain workforce and capacity planning models to ensure our Customer Success and Delivery teams are resourced to scale effectively.
• Delivery Oversight & Technical Fluency  – Understand the  end-to-end customer journey  and proactively identify risks, delays, and dependencies across implementations, bringing a working knowledge of technical complexities.
• CS Strategy & Planning  – Support Customer Success leadership with strategic planning,  OKRs, performance tracking, and operational reviews (MBRs / QBRs) .
• Operational Efficiency  – Identify process gaps, design scalable solutions, and drive execution to improve delivery efficiency, customer onboarding, and time-to-value.
• Data & Analytics  – Build dashboards and reporting in tools like  Power BI , analyze CS and retention metrics, and run root-cause analyses to support leadership decision-making.
• Pricing & Deal Desk Support  – Partner with Sales Ops and Finance on  pricing, deal structuring, and commercial governance  to ensure disciplined growth.
• Cross-Functional Initiatives  – Work closely with  Sales Ops, Product Ops, Engineering Ops, and Business Ops  on high-priority projects that advance company-wide goals.
• AI Awareness & Application  – Bring an understanding of  AI and automation  to improve CS tooling, customer insights, and operational productivity.

What You Need

Here's What We Offer

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer :

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit .

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