Java Back-end Support Engineer

We are looking for a Java Back-end Support Engineer to join our team.

Primary Responsibilities :

• Provide application support by monitoring the application support queue and addressing each issue as per the set protocol. Ensure all emails are answered in a timely manner and follow up on each issue to closure.
• Liaison with the respective project leaders of the systems to create and maintain knowledge base documents for the applications. Ensure the latest versions are always accessible to the users.
• Continually identify ways to improve support and decrease avoidable support tickets. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the team lead.
• Read through code and logs to reason and understand its intent. Analyze configurations, application and system log files to determine the cause of the issues
• Work independently with clients and should possess excellent written & verbal communication skills.
• Perform data and log analysis in order to troubleshoot errors and user questions. Work with the development / engineering team to analyze the data when necessary and promptly follow up with the user.
• Track issues, bringing them to closure in a timely manner
• Logically work through problems to determine their cause and how they can be resolved.
• Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe.
• Deliver a high level of customer service to all users and continuous communication.
• Maintain a positive, constructive, team-oriented attitude as well as sound judgment with all job responsibilities.

Desired Skills and Experience :

Skills Required

Java, Restful Api, Springboot, Rest, Api, Soap, Dns