Data Operations Analyst (Call Back)

Role Purpose

Global Business Services (GBS) is bp’s shared services organisation. GBS adds value by standardising and

modernising business activities, whilst maintaining a robust control environment and driving operational excellence.

The Data and Analytics Services (DAS) Team sits within GBS and is the custodian of a large proportion of bp’s

commercial and financial data across the GBS Finance, Procurement and Customer Functions.

The bank phone team within the DAS Team have a critical role to play in protecting bp from fraud associated with payments to vendors.

The team, based in Szeged, Pune and Kuala Lumpur, perform an important control activity by calling suppliers around the globe to confirm that requests to update vendor bank details are from genuine sources.

The post holder will also be responsible for helping to escalate and resolve unclear requests. This post will specialise in providing a service to bp’s oil and gas trading arm but will help out with all call back requests.

As well as communicating with suppliers in a professional manner, the post-holder will need to work with members of the bp Procurement and Accounts Payable Teams to resolve issues.

Key Accountabilities

• Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed
• Ensure that all supplier research and searches are completed and clearly documented
• Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority
• Ensure that all calls are accurately recorded and that all control checks are completed on the call
• Complete follow up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case
• Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and

internal GBS teams

continuity of operations in the event of planned and unplanned absence

Qualification & Experience and Competencies

Essential Education and Experience

Desirable Criteria

operationally focused environment