Fulfilment Leader APAC

What you will do

As our Fulfilment Leader APAC, you will;

• Lead, develop, and engage a regional team of Shipping Coordinators and Sales Order Owners.
• Ensure smooth execution and real-time tracking of customer orders with timely exception handling.
• Oversee outbound logistics from internal and external factories, ensuring timely, compliant and cost-effective shipping.
• Ensure adherence to safety, compliance, and export regulations.
• Act as the first point of equipment escalations, ensure structured, timely, and effective resolution of customer delivery issues that impact delivery performance.
• Ensure the Fulfilment team acts as a control tower by continuously monitoring order execution, providing visibility to stakeholders, maintaining plan accuracy and communicating exceptions promptly.
• Monitor and report on KPIs such as order fulfillment rate, on-time delivery and visibility metrics.
• Drive continuous improvement and support digital transformation in fulfilment processes.
• Foster strong collaboration across ISC functions, project centers, and Market Operations.

We believe you have

Furthermore, we believe that you have the ability to ensure a high order fulfillment rate and excellent customer experience through strong end-to-end visibility, timely and complete delivery of capital equipment and rapid issue resolution supported by effective stakeholder collaboration.

We Offer You