Microsoft Teams Voice Solutions Specialist
People Prime WorldwideHyderabad, Republic Of India, IN25 days ago
Job descriptionAnalytical thinking and a structured working style. Very strong communication skills and a proactive collaborative mindset. Experience with governance and compliance requirements. Microsoft 365 Certified : Teams Administrator Associate (MS-700) Microsoft Certified : Teams Voice Engineer Expert (MS-720) Additional certifications such as MS-900, MS-101 are a plus.
Client : LTIMINDTREE
Job Type : Contract
Job role : Microsoft 365 Teams Specialist – Voice & Collaboration
Experience : 10+ Years
Work Location : Pan India
Payroll on : People Prime World Wide
Notice : 0 to 15 days
Detailed JD : Technical Skills
- Proven hands-on experience in administering Microsoft Teams, including voice functionalities.
- Experience with PSTN and call center integrations with Microsoft Teams.
- Proficiency in PowerShell for automation and troubleshooting.
- Solid understanding of the M365 service landscape and its interfaces.
- Familiarity with ITIL processes and service management tool usage.
- Proficient in using tools like Power BI and QoE (Quality of Experience) reports to monitor system performance, generate actionable insights, and enhance operational efficiency.
- Solid understanding of networking protocols including VoIP, PSTN, and SIP.
- Experienced in configuring Emergency Calling features such as :
- Emergency Calling Policies
- Normalization Rules
- Location-Based Routing (LBR)
- E-911 setup
- Ensuring compliance and governance in enterprise telephony systems.
- Skilled in configuration and troubleshooting of :
- Microsoft Teams Phone System
- Teams Room Systems
- Audio / Video peripherals and related hardware - (Good to Have)
Soft Skills
Certifications
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Microsoft Specialist • Hyderabad, Republic Of India, IN
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