Product Application Engineer

Company Description

IMCO Alloys Pvt. Ltd. is a leading manufacturer of high-quality wear resistant alloys, serving industries such as Sugar, Cement, Mining, and Power. With over 30 years of experience, we have established ourselves as a trusted supplier globally. Our team of experts in material science, metallurgy, and engineering use the latest tools and technologies to conduct research and develop innovative products and processes. We are ISO 9001 : 2015 certified and place a strong emphasis on safety and environmental responsibility, ensuring minimal impact on the environment and communities.

Job Description :

Provide per-sales technical assistance and product education to customers.

Respond to inquiries and resolve issues promptly to ensure customer satisfaction.

Collaborate with the sales team to develop and implement effective sales strategies.

Identify opportunities for up selling and cross-selling our products and services.

Utilize engineering knowledge to understand customer needs and recommend suitable products or solutions.

Conduct product demonstrations and technical presentations.

Prepare and deliver accurate and competitive sales quotations, proposals, and contracts.

Ensure all customer communications are clear, professional, and effective.

Build and maintain strong relationships with existing and potential customers.

Act as the primary point of contact for customer inquiries and follow up on leads.

Work closely with the engineering, marketing, and manufacturing, accounts and logistics teams to ensure alignment between customer needs and product offerings.

Track and report on sales activities, including lead generation, customer interactions, and sales performance.

Provide regular updates to senior management.

Minimum Experience 0-3 years required for this position as inside sales engineer.

Freshers are welcome for this opportunity.