Lead Customer Experience (CX) Analyst

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene's high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

Role : Lead Customer Experience (CX) Analyst

Description : You will be responsible for :

Client Engagement & Strategy

• Work with clients to understand business goals, survey needs, and customer experience strategies.
• Provide consultative guidance on research design, distribution strategy, and metrics (e.g., NPS, CSAT, CES).

Qualtrics Platform Expertise

Project & Delivery Leadership

Must Have : -

As a Lead Analyst for Qualtrics, you will interact with the Client stakeholders, understand the requirements and suggest strategic ideas, lead the design, implementation, and optimization of Experience Management (XM) programs for enterprise clients. You will work on translating business needs into robust Qualtrics-based solutions that drive actionable insights and measurable impact.

Must have : (Requirements)

Good to Have : -

Equal Opportunity : -

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

Skills Required

Salesforce, Adobe, Apis, Javascript, Power Bi, snowflake , Tableau, qualtrics , Html, Web Services