Windows Tier3 Technical Support

Position-Windows Tier3 Technical Support

Location- Bangalore, 24

• 5 rotational shift working from customer location at Bangalore

Notice- Immediate

Experience- 5- 8 Years

Windows Tier3 Technical Support – Bangalore. Job involves 24

Key Responsibilities :

Taking ownership of customer issues escalated from L2 yeam and seeing problem through to resolution.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Professional and structured escalation approach of unresolved issues with vendor teams and internal teams.

Maintenance of the system within the domain network

Installation and deployment of OS and configuring the system.

Familiar with ITIL – ServiceNow for Incident Management.

Required Skills :

5+ years of experience in

handling T3 technical support in Windows OS, O365 and M365 Apps .

Windows Reimage (device enrollment) configuring work profiles

Microsoft Azure AD and Groups

Windows recovery and repair via CMD advanced diagnostics mode

Device encryption (Bitlocker device encryption)

Crash plan backup

Sw Installations / uninstallations

O365 and M365 Apps

Onedrive online and Sharepoint

Joining machines over Azure AD

Windows Registry

Working with Group Policies

RDP

Wired and Wireless Authentication

Antivirus Enterprise

Sound knowledge and experience in Microsoft Office suite troubleshooting