Operations head - Payroll firm (Blue and white collar)

Site Operations & Troubleshooting

Regularly visit client sites in

Delhi NCR, Punjab, and Chandigarh .

Handle issues related to

manpower attendance, overtime, uniforms, shoes, safety compliance, and audits .

Escalate only critical matters to the Director — otherwise

close issues independently .

Maintain an

audit checklist

and send weekly reports.

Manpower & Employee Handling

Ensure workers report on time and follow discipline at sites.

Deal firmly with

headstrong employees

or repeated absentees.

Coordinate with the

deployment team

for replacements or new hiring when needed.

Client Coordination

Act as the

first point of contact

for operational issues with clients like Godrej, Delhivery, etc.

Provide timely updates to clients and maintain good working relationships.

Support in

client audits

and ensure compliance documents are ready.

Finance & Payment Follow-ups

Update and monitor

bank statements, outstanding, and collections .

Follow up with clients’ accounts teams for pending payments.

Coordinate with internal

accounts / finance team

for invoicing and reconciliation.

Business Development Support

Assist Director in

new business meetings

and presentations.

Identify leads or opportunities during site visits and client discussions.

Maintain a basic

pipeline tracker

of leads and follow-ups.

Requirements

5–10 years’ experience in

operations support / manpower outsourcing / facility management / sales admin / site coordination .

Strong communication skills in

Hindi & English

(Punjabi a plus).

Ability to

handle manpower firmly

and deal with client escalations professionally.

Comfortable with frequent travel (Delhi NCR + Punjab / Chandigarh).

Working knowledge of

basic accounts follow-up

(payments, outstanding, reconciliation).

Computer literate (Excel, email, reporting).

Compensation

₹35,000 – ₹45,000 / month

(depending on experience).