Technical Support Lead

Job Title : Technical Operations Lead

Location : Indore, MP (work from office only)

Experience : 7–12 Years

Shift : 24x7 Rotational Shifts

Qualification : B.Tech / B.E. in Computer Science, Information Technology, or a related field

Job Summary :

We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities :

• Lead and mentor a team of 10+ technical operations engineers.
• Guide the team in handling critical situations and high-severity incidents.
• Manage and resolve L2 / L3 technical issues, ensuring minimal downtime and quick resolution.
• Handle customer escalations and coordinate with internal stakeholders for timely resolution.
• Escalate critical issues through the appropriate hierarchical channels.
• Collaborate with cross-functional teams including development, QA, and infrastructure.
• Monitor systems using industry-standard tools and respond to alerts proactively.
• Guide the team in performing production deployments, patching, and release management.
• Maintain and troubleshoot On-premise server infrastructure.
• Ensure adherence to operational processes and documentation standards.
• Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications :

Preferred Qualifications :