This job offer is not available in your country.
![[Apply in 3 Minutes] Process Excellence Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Sutherland){kind=logo}
[Apply in 3 Minutes] Process Excellence Manager
SutherlandHyderabad, Telangana, India20 hours ago
Job descriptionPrioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits. Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps. Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks. Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems. Partner with IT to align on current and future technology needs for process optimization. Drive change management initiatives to embed a culture of continuous improvement and operational excellence. Coach and mentor stakeholders at all levels to adopt Lean principles and best practices. Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact. Establish governance frameworks to sustain improvements and track benefit realization. Collaborate with leadership to ensure strategic alignment and delivery of organizational goals. Minimum 8 years’ experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US / UK Insurance operations. Proven expertise in project management, Six Sigma / Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement. Technical Skills : Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving. Strong quantitative and analytical problem-solving ability. Ability to influence without authority and inspire cross-functional teams.
Sutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical.
We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities :
Continuous Improvement & Transformation
- Apply Lean / Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
- Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
- Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
- Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
Project Leadership & Delivery
Stakeholder Collaboration & Change Management
Performance Measurement & Governance
Requirements :
Education : Bachelor’s Degree required; MBA preferred.
Certification : Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
Experience :
Soft Skills :
Create a job alert for this search
Manager • Hyderabad, Telangana, India
Related jobs
![Manager business process management [t500-20594]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-in&company_name=McDonald's)
![Manager Business Process Management [T500-20594]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=McDonald's)
- Promoted
Quality & Process Excellence Lead
ConfidentialHyderabad / Secunderabad, Telangana, India Hiring : Quality & Process Excellence Lead.Type - WFO 6 days ( Flex for Saturdays).We're partnering an exciting AI-first company founded by.
IIT Bombay & IIM Ahmedabad alumni.Quality & Process Excell...Show moreLast updated: 18 days ago
- Promoted
Process Improvement Specialist
ConfidentialHyderabad / Secunderabad, Telangana Lean / Six Sigma Certification is highly desired.Excellent communication skills.At least 3-6 years of experience, on large and complex projects in Process improvement role.
Strong skills in Process Ma...Show moreLast updated: 30+ days ago
- Promoted
Manager business process management [t500-20594]
McDonald'sHyderabad, Andhra Pradesh, India One of the world’s largest employers with locations in more than 100 countries, Mc Donald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and o...Show moreLast updated: 1 day ago
- Promoted
Senior Consultant – Process Optimization
ConfidentialHyderabad / Secunderabad, Telangana The primary responsibility is to provide consulting solutions to clients as a part of Process Optimization Team by implementing Real Time Optimization and USC Plan / Schedule tools.Develop and build ...Show moreLast updated: 30+ days ago
- Promoted
Senior Consultant Process Optimization
ConfidentialHyderabad / Secunderabad, Telangana The primary responsibility is to provide consulting solutions to clients as a part of Process Optimization Team by implementing Real Time Optimization and USC Plan / Schedule tools.Develop and build ...Show moreLast updated: 30+ days ago
- Promoted
Process Lead
ConfidentialHyderabad / Secunderabad, Telangana Working knowledge and inclined to work on Back office work.Experience on MS Office and brokerage applications.Strong inclination to enhance Domain and Product knowledge.
Strong analytical ability wi...Show moreLast updated: 21 days ago
- Promoted
Process Analyst
ConfidentialHyderabad / Secunderabad, Telangana Process fulfillment orders for Local Business Listings.Process fulfillment orders for Print and Seminar materials / collateral.
Onboarding of new website builds.Seminar registrations and communication...Show moreLast updated: 21 days ago
- Promoted
Senior Process Excellence Manager
WiproHyderabad, Telangana, India Shift : General Shift, All 5 Days WFO.Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering.
Exposure to ISO, CMMi or COPC will be added advantage.Consulting e...Show moreLast updated: 30+ days ago
- Promoted
Associate Director - Process Excellence and Re-Engineering Specialist (L11)
ConfidentialHyderabad / Secunderabad, Telangana As well as the above mandatory requirements, we are also looking for candidates with below-differentiating skills, let us know if you have them, to put your profile on top : .Business Process Managem...Show moreLast updated: 30+ days ago
- Promoted
Lead - Process Improvement
ConfidentialHyderabad / Secunderabad, Telangana The successful candidate would have high level communication skills and be able to produce documentation to a high standard.
You should display a high attention to detail and be able to establish ef...Show moreLast updated: 30+ days ago
- Promoted
Process Excellence and Re-engineering Specialist
ConfidentialHyderabad / Secunderabad, Telangana As well as the above mandatory requirements, we are also looking for candidates with below-differentiating skills, let us know if you have them, to put your profile on top : .Business Process Managem...Show moreLast updated: 30+ days ago
- Promoted
Process Specialist - Credentialing
ConfidentialHyderabad / Secunderabad, Telangana Conduct Primary Source Verification by contacting licensing boards, educational institutions, and other relevant entities.
Responsible for data entry and maintaining provider information in online c...Show moreLast updated: 8 days ago
- Promoted
Process Expert
ConfidentialHyderabad / Secunderabad, Telangana We are seeking a Process Expert to join our team in India.The ideal candidate will have a strong background in process analysis and improvement, with a focus on driving efficiency and effectiveness...Show moreLast updated: 18 days ago
- Promoted
Senior Global Process Owner
ConfidentialHyderabad / Secunderabad, Telangana Your responsibilities and the requirements in the role are as follows : .Accountability for the end-to-end delivery, maintenance and improvement of the designated process(es).Act as point of contact ...Show moreLast updated: 30+ days ago
- Promoted
Process Engineering Manager
ConfidentialHyderabad / Secunderabad, Telangana Provide process design expertise and lead the customer interface activities for the various sites(large and small molecule) and various technologies like BioPharma & Chemops technology, Aseptic tec...Show moreLast updated: 30+ days ago
- Promoted
Business Analyst II / Release Functional Manager (Adobe Experience Manager - AEM) - S&P Global
ConfidentialHyderabad / Secunderabad, Telangana, India Grade Level (for internal use) : .Business Analyst II / Release Functional Manager (Adobe Experience Manager - AEM), Business Systems & Business Analysis.
The Corporate platforms team is an enterprise-...Show moreLast updated: 18 days ago
- Promoted
Operational Excellence Analyst
ConfidentialHyderabad / Secunderabad, Telangana Extract key SLAs, performance metrics, and compliance requirements.Identify critical contractual obligations related to service delivery.
SLA Performance Tracking Reporting.Maintain and develop SLA ...Show moreLast updated: 16 days ago
- Promoted
Process Excellence Manager
SutherlandHyderabad, Telangana, India Sutherland is seeking an organized and reliable person to join us as a.Process Excellence Manager - Insurance Vertical.We are a group of driven and supportive individuals.If you are looking to buil...Show moreLast updated: 25 days ago
- Promoted
Manager Business Process Management [T500-20594]
McDonald'sHyderabad, Telangana, India About McDonald’s : One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynami...Show moreLast updated: 13 days ago
- Promoted
▷ Urgent! Senior Process Excellence Manager
WiproHyderabad, Telangana, India Shift : General Shift, All 5 Days WFO - Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering - Exposure to ISO, CMMi or COPC will be added advantage - Consu...Show moreLast updated: 30+ days ago