Specialist - Product Adoption

Job Description

We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success.

Key Responsibilities :

• Content Development :  Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas.
• Tailored Customer Onboarding :  Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization.
• Product Training & Enablement :  Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption.
• Proactive Customer Support :  Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.
• Cross-team Collaboration :  Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness.

Qualifications

ITIL certification or equivalent knowledge of IT service management.

Skills Inventory

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.