Senior Manager Business Excellence

Position : Business Excellence, Senior Manager

Department : Operations

Work Shift : US Shift timings (Night Shifts) - WFO all 5 days (Mandate requirement)

Overview : The position entails providing comprehensive support for Business Excellence in Client Service Delivery. This involves spearheading continuous improvement and LEAN deployment initiatives across Operations, Quality, and Training, while also delivering Business Excellence support for global initiatives. Furthermore, it requires the analysis of current practices, pinpointing areas for enhancement, and implementing strategies that drive productivity, elevate quality, and boost customer satisfaction. It involves integrating change management processes into business practices to facilitate cultural change, and facilitating the development and implementation of process group strategies in line with the TELUS Digital Strategy.

Required skills + qualifications (technical) :

• Six Sigma Master Black belt - Must
• Lean Six Sigma techniques & statistical tools - Must
• Quality Principles and Techniques, MS Office, G Suite
• Understanding of cross functional synergies
• Formal Bachelors or Masters Degree - Must

Required skills + qualifications (non-technical) :

TELUS Values : TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :

Skills Required

Statistical Tools, G Suite, Ms Office