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UnicommerceIndia5 hours ago
Job description1–4 years of experience in Account Management / Client Servicing / Customer Success in SaaS, E-commerce, or Technology domains. Strong communication, presentation, and interpersonal skills with the ability to influence decision makers. Good problem-solving ability with a customer-centric mindset. Exposure to SQL, APIs, or technical troubleshooting is an added advantage. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Strong project management and coordination skills. Be part of India’s leading e-commerce SaaS platform powering 20% of India’s e-commerce volume. Opportunity to solve challenging problems at scale in a high-performance environment. Work with top-tier talent from IITs / NITs and companies like Amazon, Microsoft, PayTM, and MakeMyTrip. Flat hierarchy, ownership-driven culture, and strong career growth opportunities.
About Unicommerce
Unicommerce eSolutions is India‘s largest e-commerce post-purchase management technology platform. We provide solutions for multichannel selling, inventory management, warehouse management, omnichannel retailing, and marketplace seller management. Our platform serves 15,000+ customers globally, powering 35K+ users, 2000+ stores, and 7000+ warehouses, processing 500Mn+ orders annually with a GMV of $5Bn+.
Our clients include Myntra, Adidas, Forever New, Marico, Mamaearth, Sugar Cosmetics, Lakme, Nivea, and many more.
Key Responsibilities
- Manage and grow a portfolio of enterprise accounts by developing strong client relationships.
- Act as the primary point of contact for client queries, escalations, and ongoing business needs.
- Collaborate with cross-functional teams (Product, Technology, Operations) to ensure timely resolution of issues and implementation of solutions.
- Understand client requirements, identify upsell opportunities, and drive product adoption.
- Track key account metrics, prepare reports, and share business insights with clients.
- Ensure customer satisfaction and retention by delivering a “customer-first” approach.
- Support clients with day-to-day troubleshooting and guide them on Unicommerce product usage.
Required Skill Set
Why Join Unicommerce?
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Key Account Manager • India
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