Azure & Microsoft 365 Support Engineer L3 / L4 (Fixed Night Shifts)

Company Description iNextErp Solutions is dedicated to delivering innovative and cutting-edge solutions to businesses across various industries. Specializing in IT consulting, custom software development, data analytics, cloud solutions, and ERP system integrations, iNextErp Solutions aims to streamline business operations. The company provides tailored technological services to improve efficiency, enhance decision-making processes, and foster sustainable growth. Role Description This is a full-time on-site role for a Technical Support Specialist located in Noida. The Technical Support Specialist will be responsible for providing technical support and troubleshooting, ensuring high levels of customer satisfaction. Daily tasks include responding to customer inquiries, diagnosing technical issues, resolving hardware and software problems, and documenting support cases. The specialist will also provide analytical support to identify recurring issues and recommend solutions. Qualifications Technical Support and Troubleshooting skills Customer Support and Customer Satisfaction skills Strong Analytical Skills Excellent communication and interpersonal skills Ability to work independently and in a team environment Bachelor's degree in Computer Science, Information Technology, or related field Experience in ERP solutions and IT consulting is a plus