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Business Analyst / Product Manager - Salesforce (Dealer Management System)

Saaki Argus & Averil ConsultingChennai, Tamil Nadu, India

30+ days ago

Job type

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Job description

About the Client

A key player in the electric vehicle (EV) industry, this company specializes in delivering sustainable mobility solutions for the commercial transportation sector

Role : Business Analyst / Product Manager - Salesforce (Dealer Management System)

Location : Chennai (Work from office)

Role Summary :

The Business analyst / Product Manager DMS will be responsible for the implementation, maintenance, optimization, and continuous improvement of the Salesforce-based Dealer Management System (DMS) . This role ensures that the system effectively supports CRM, Sales, and Service functions , enhances operational efficiency, and aligns with business objectives.

Key Responsibilities :

DMS Implementation & Enhancement (30%)

Lead the deployment of Salesforce DMS by gathering user requirements, designing solutions, and implementing best-fit features.
Conduct system testing, user training, and documentation to ensure smooth adoption.
Continuously evaluate and enhance system performance to meet evolving business needs.

System Support & Maintenance (20%)

Provide technical support to resolve user issues and minimize system downtime.

Conduct root cause analysis and implement preventive measures for system stability.

Vendor & Stakeholder Coordination (20%)

Act as the primary point of contact with Salesforce and other vendors for issue resolution, updates, and system enhancements.

Ensure timely upgrades, patches, and training to maintain system efficiency.

Data Management & Reporting (20%)

Generate custom reports and dashboards to support decision-making across departments.

Ensure data integrity and optimize reporting capabilities for business insights.

Integration & Cross-Functional Collaboration (10%)

Partner with IT and business teams to integrate DMS with Ramco ERP, Telematics, HSRP, CRM, and other applications .

Design and implement seamless data exchange mechanisms for enhanced workflow automation.

Experience & Qualifications :

BE, MCA, MBA

Experience : 5+ years in Dealer Management Systems / Vehicle Sales & Service Software

Proficiency in Salesforce solutions , including Sales Cloud, Service Cloud, Auto Cloud

Prior experience in Salesforce Business Analysis, System Architecture, Project Management (PMO)

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Salesforce Manager • Chennai, Tamil Nadu, India

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