Associate Director IT

SUMMARY

Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the Cure™. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial's imaging to optimize the opportunity to demonstrate efficacy.

Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIURadPartners), the largest private radiology group in the United States. We are recognized as the world's largest and most preeminent iCRO in oncology.

ASSOCIATE DIRECTOR IT

RESPONSIBILITIES

• Authorizes and oversees all hardware and software deployment, monitoring, maintenance,
• development, and support based on Innovation and IT infrastructure strategy.
• Develops configuration and monitoring standards for network performance and implements and monitors controls to ensure the standards are maintained.
• Evaluates business needs, objectives, and goals, researching Innovation and IT applications
• necessary to meet the needs of the IE Network.
• Analyzes complex Innovation and IT business needs presented by users and customers and
• recommends technical solutions.
• Develop plans for the implementation of new projects, coordinating process deliverables with
• project leaders and stakeholders.
• Develops or assists in developing Innovation and IT policies and procedures, as appropriate, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Responsible for implementing, complying with, and maintaining Innovation and IT policies and procedures.
• Designs, configure and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment.
• Designs, configures and manages Active Directory and Citrix.
• Configures and supervises the implementation of management tools including monitoring, security, backup tools.
• Configures and supervises the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc.
• Diagnose and resolve issues related to application delivery via Citrix and AWS.
• Coaches and directs Innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and the approved budget.
• Manages Innovation and IT staff including as follows : recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Maintains awareness of changing Innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity and takes corrective action as required.
• Participates in all hardware and software evaluations along with vendor contracts.
• Makes purchasing recommendations and monitors contracted service(s) performance.
• Develops business case justifications and cost and benefit analysis for Innovation and IT budgeting.
• Develops an Innovation and IT annual budget, justifying when needed. Reviews and compare actual results to planned budgetary performance.
• Directs management on potential technology solutions and implementations in support of Innovation and IT’s new initiatives, opportunities, and procurement efforts.
• Ensures that network staff / resources utilize technology to provide secure processes to access information.
• Overseas end-user services, including help desk and technical support services.
• Performs liaison duties between network users, operations in the areas of systems design,
• modifications, or troubleshooting.
• Possesses and communicates a clear vision for Innovation and IT with all IE stakeholders.
• Performs other duties as assigned.
• Lead and coordinate work related to incident tickets and requests for their resolution within agreed SLAs.
• Train first level support personnel to close any open incidents correctly and promptly.
• Manage the calendar related to recurrent Innovation and IT activities.
• Work with other Innovation and IT teams and third-party support vendors for resolution of problems.
• Manage the execution of Innovation and IT study archival requests, exports, and other activities.
• Ensure that the team performs their work in compliance with policies and SOPs.
• Provide second level escalation and after-hours support.

EDUCATION AND EXPERIENCE

SKILLS

IMAGING ENDPOINTS' TEAM CHARACTERISTICS