Associate Director

Role Summary : Associate Director, RPO Operations

Reporting to the Director, RPO Operations, you'll lead end-to-end service delivery for recruitment, ensure best practices across the lifecycle, and represent the Allegis Global Solutions brand with every stakeholder interaction. You’ll also play a key role in driving KPIs, strengthening client relationships, and contributing to the broader AGS RPO community through insights and trends

1. Leadership & Strategic Oversight

Lead overall service delivery for large accounts (20–40 team members).

Provide strategic direction for client success and recruitment operations.

Design and implement new teams for new RPO engagements.

Support Director, RPO Operations in driving KPIs and account performance.

Understand and manage account P&L and workload distribution.

2. Stakeholder & Client Management

Build and maintain strong relationships with internal and external stakeholders.

Communicate process changes, service enhancements, and new initiatives.

Represent the AGS brand and ensure client satisfaction across all touchpoints.

3. Recruitment Operations & Delivery

Oversee end-to-end recruitment delivery across onsite and offshore teams

Ensure compliance with the ‘AGS Way’ and contractual recruitment processes.

Monitor SLAs, mandatory activity stages, and team responsibilities.

Analyze recruitment data to forecast volumes, trends, and risks.

4. Talent Pool & Sourcing Strategy

Develop and manage Talent Pool frameworks by job segmentation.

Define sourcing strategies and engagement plans for each role type.

5. Vendor & Partner Management

Manage relationships with third-party vendors (agencies, background checks, advertising).

Oversee service delivery against contractual terms and support proposal management.

6. Team Management & Development

Recruit, onboard, and train new team members.

Optimize team performance through KPIs, mentoring, and development plans.

Conduct performance reviews and manage continuous improvement.

Handle workload planning, volume forecasting, leave management, and team resourcing.

Regards,

AGS Recruitment Team