Associate Director -Team Leader - SME LAP

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Business Performance

Description

Achieve the Month-on-Month targets as per the Performance scorecard.

To ensure timely MIS with accuracy of data

To ensure hiring of BDE is completed in line with the budgeted headcount

Drive the team to Cross-sell multiple products to clients

Measures and Targets

As per Performance scorecard.

Hiring as per the budgeted headcount

Cross-sell as per the allotted targets

Key Responsibilities

Customer Experience / Conduct / Sales Governance

Description

To deliver on FCRMP, ABC, AML & CDD standards

Drive team to reduce TAT by reducing errors & bringing in process efficiencies

Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis

Ensure that strict controls are in place to monitor sourcing for all products as per policy / program guidelines

To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling

Contribute significantly to the Bank's CSR initiatives

Embedding principles of Sales Governance in the Sales Value chain. This would involve

Understand and adhere to sales policies & Procedures.

Implement the HR standards in all channels being used.

Ensure the premises H & S standards are as per standardized norms.

Arms Length directives and processes are followed

Ensure branding is as per approved norms and requirements

Compliance with regulatory requirements.

Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.

Ensure performance management process is followed.

Ensure complete adherence to Principles & Policy of Treating Customers Fairly.

Ensure adherence to all the customer outcomes required by Financial Services Authority.

Ensure 100% completion of all Mandatory e-learnings within timelines for self and team

Measures and Targets

Minimal / No complaints from customers.

To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling / CMS.

Ensure complaints / sales errors / cancellations within the benchmark as required

Adherence to laid down policies or guidelines in place.

Human Capital / People Management

Description

Second Line - Develop a strong 2nd line. Drive optimum span of control.

Attrition - Control DSR voluntary attrition levels as per score card.

Performance Management -100% NBO Participation for FLIP

Measures and Targets

Ensure attrition levels are within the required limits, as per the scorecard.

To Ensure 100% NBO Participation for FLIP

Positive feedback from team on internal surveys and open house sessions conducted, if any.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Serve as a Director of the Board

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Skills and Experience

Good Interpersonal Skills

Customer and Service Orientation

Banking knowledge

Management Information Skills

Competitive awareness & benchmarking

Excellent communication, interpersonal & relationship building skills

Able to pick up new concepts quickly

Able and excited about going out to meet new customers

Coordinate customer events for the cluster along with the product team

Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications

Graduate / Post Graduate, consistent academic career

Extensive sales experience (5 to 7 years)

Sales focused and highly target oriented

Able to pick up new concepts quickly

Able and excited about going out to meet new customers

Competitive awareness & benchmarking

Excellent communication, interpersonal & relationship building skills

Banking knowledge of the product

Management Information Skills

Good Interpersonal Skills

Customer and Service Orientation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.