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Pride Hotels - Senior Sales Manager
PRIDE HOTELS LIMITEDAhmedabad, India30+ days ago
Job descriptionReservations for bookings and availability Front Office for room allocation and guest handling Other Sales offices for leads and coordination Food & Beverage department for client entertainment Operational and non-operational departments to ensure guest satisfaction Design strategies and tactics to improve productivity of assigned accounts. Assist in development and execution of the Sales & Marketing Plan. Support Associate Head of Sales and manage duties in their absence. Personally welcome VIPs from assigned portfolios on arrival and departure. Monitor portfolio performance (Inbound / Outbound potential, market share). Finalize contractual agreements with clients. Balance portfolio between Retention, Acquisition & Penetration accounts. Develop personal business plan to optimize performance across FITs and MICE segments. Maintain accurate MIS, sales reporting (SFA), and updated client database. Coordinate with Revenue & Reservations team for rates and availability. Stay updated on macroeconomic trends, competitor activities, and market intelligence. Promote premium sales (e., suites), cross-sell services, and manage account receivables. Build and maintain relationships with corporate accounts, travel agents, tour operators, airlines, government departments, and key business generators. Represent the hotel in trade shows, sales blitzes, and industry events. Ensure team adherence to hotel policies, code of conduct, and grooming standards. Coach, mentor, and provide feedback to team members. Attend mandatory training programs and ensure participation of subordinates. Foster a safe, professional, and collaborative work environment. Keep the team updated on hotel activities, promotions, and packages. Recommend new account development opportunities based on market trends. Areas of Operation : Sales, Marketing, Reservations, Revenue Management, Banquet Sales Work Hours : Role-based; hired for job completion, not hours of work Revenue achievement vs. budget Guest satisfaction and loyalty Portfolio performance and market share Team performance and engagement Compliance with internal processes Minimum : 1-2 years as Sales Account Manager (preferably in a 5-star hotel) Proven track record in guest experience enhancement, profitability, and account management International hotel experience preferred Sales & Marketing fundamentals Property Management Systems (PMS), Revenue Management, Branding & Positioning Budgeting, forecasting, and market research Industry best practices Selling & upselling skills Strong communication & negotiation ability Analytical & problem-solving skills Client relationship management Planning, organizing, and Business-focused, result-oriented, self-motivated Eye for detail, proactive, and people-focused 23 - 26 years
Job Description - Sr. Sales Manager / Sales Manager
Date Prepared / Last Updated : 01-Sept-2020
Designation : Sr. Sales Account Manager / Sales Account Manager
Department : Sales & Marketing
Location : Hotel Property
Purpose of the Role :
To manage and implement sales and marketing strategies ensuring revenue maximization, customer satisfaction, and organizational profitability while promoting the hotel's culture and maintaining high employee morale.
Reporting Structure
- Reports to : Associate Head of Sales and above
- Positions Reporting to : MIS Executives
Interacts with :
Key Suggest new initiatives to enhance guest experience, increase revenues, and reduce costs.
Operational :
Conduct regular client visits based on account category :
A : 2-3 times / week
B : Once a week
C : Once a fortnight
D : Tele-calling / email communication
Interpersonal & Leadership :
Authority & Scope :
Key Performance Indicators (KPIs) :
Job Requirements / Hiring MBA / PGDM in Sales & Marketing or Bachelor's in Hotel 1-3 years of experience in hotel sales roles
Knowledge :
Skills :
Age Requirement :
(ref : iimjobs.com)
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Senior Manager Sales • Ahmedabad, India
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