Adv. Analyst I, Infra CX

Description

Primary Duties / Responsibilities :

• Investigate faults relating to applications and their configuration, identify and implement appropriate solutions.
• Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that Infra CX has responsibility for.
• Demonstrate and deliver excellent service to all clients at all times.
• Complete software / hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
• Maintain a central library for the applications that the Infra CX group has responsibility for, including reference manuals, installation guides, etc. This includes keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to date and current.
• Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
• Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis.
• Liaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practice for our team and user base.
• Assist when instructed to deliver our BR obligations.
• When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.
• Work closely with the Business Support Analysts to ensure all business critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented.
• Active contribution in streamlining existing CX Asset Management Process.
• Ability to work under high pressure and demanding situation and fulfilling the requirements and concerns of Traders, Dealers, Fund Managers, etc.
• Remote support to client.
• Should have ability to work on multiple tasks in accordance with already setup IT policy and regulations
• Hands-on experience with Ticketing tool and Inventory management (ServiceNow)
• Should be able to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac etc.
• Complete printer support to users

Formal Education :

Work Experience :

Knowledge / Abilities :

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with two days working outside an Invesco office.

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

What’s in it for you?

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.

Our benefit policy includes but not limited to :

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.

To know more about us

About Invesco : About our Culture :

About our D&I policy :

About our CR program :

Apply for the role @ Invesco Careers :