Manager - Airline Ticketing

We are seeking an individual with strong expertise in both domestic and international flight bookings to join our growing travel operations team. The ideal candidate should have hands-on experience in Amadeus and other GDS platforms, excellent customer service skills, and the ability to handle complex itineraries and client requirements with ease.

Key Responsibilities

Handle end-to-end flight bookings, reissues, refunds, and cancellations (domestic & international)

Work efficiently on GDS (Amadeus is a must) systems

Manage group and individual ticketing requests

Coordinate with airlines and clients for fare quotes and special requests

Ensure error-free ticketing and adherence to travel policies

Assist with visa, insurance, and other travel formalities as required

Provide timely support and resolution to clients and internal teams

Requirements

Minimum 4–5 years of experience in airline ticketing

Proficiency in Amadeus

Strong knowledge of fare calculations, airline rules, and documentation

Excellent communication and client handling skills

Ability to work independently and manage time-sensitive bookings

Experience in handling corporate and leisure travel preferred

Excellent verbal and written communication skills

This role has the potential to evolve into a leadership opportunity, offering the right candidate a clear path to lead and potentially manage the entire ticketing operations in the future.