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(Immediate Start) BPO Trainer

Veera steelIndia

1 day ago

Job description

Design and deliver training modules on process knowledge, soft skills, communication, and tools

Conduct onboarding and refresher training sessions

Conduct role-plays and simulations to simulate real customer interactions

Monitor and coach performance through call reviews and feedback

Update training materials to reflect process changes and best practices

Assess training effectiveness through metrics and feedback

Collaborate with stakeholders to identify needs and align objectives

Foster a learning environment that encourages continuous improvement

Job Type : Full-time

Pay : ₹20, ₹30,000.00 per month

Work Location : In person

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Bpo Trainer • India

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