ServiceNow - Senior IT Project / Program Manager

Description :

Company Description :

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey.

Join us as we pursue our purpose to make the world work better for everyone.

Job Description :

What you get to do in this role :

• Lead and manage the portfolio of data analytics initiatives, ensuring alignment with organizational priorities and business outcomes.
• Collaborate with data engineers, data scientists, analysts, and business stakeholders to define project scopes, deliverables, and success metrics.
• Coordinate cross-functional teams and resources, ensuring project timelines, budgets, and quality standards are met.
• Facilitate portfolio-level planning, status reporting, risk management, and decision-making.
• Track and report on OKRs, and other performance metrics across the analytics portfolio.
• Champion data governance, data literacy, and analytics best practices across the organization.
• Identify interdependencies, risks, and issues across projects and propose solutions proactively.
• Lead stakeholder engagement and communication, including executive updates, presentations, and change management efforts.
• Provide coaching support, driving continuous maturity and improvement in Agile and DevOps best practices.
• Create crisp and drive complete documentation to facilitate program reviews and decision-making process at Steering Committee level.
• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization.
• Apply consistency and best practices, leveraging ServiceNow Program execution models, to enable business outcomes and benefits tracking.

Qualifications : Qualifications :

(ref : hirist.tech)