Event Operations Executive (Escalations and Vendor Management)

About Hafla : Hafla is UAE's

one-stop-shop for event organizers to discover, book, and pay for everything they need for an event. Our innovative tech platform brings together event planners, venues, equipment rental companies, caterers, artists, and a long tail of service providers to transact seamlessly. As we continue to grow and revolutionize the event planning industry, we are looking for a dedicated and detail-oriented event operations executive to join our operations team.

Position Overview :

As an Executive in the Operations team at Hafla, you will play a crucial role in managing the day-to-day event operations by co-ordinating with our planners, partners, and customers. This includes proactively reviewing event briefs given to partners before an event (to catch potential issues before they become an issue!) as well as real-time co-ordination across planners, partners, and customers to resolve issues as they arise. This is a full-time position, with five working days which could fall on weekends.

Role and Responsibilities

• Oversee end-to-end event operations remotely from India, managing planning, logistics, and execution by coordinating with vendors, suppliers, and event staff to ensure smooth operations and timely delivery of all event components.
• Implement and uphold best practices in event management to enhance efficiency and operational effectiveness.
• Collaborate with cross-functional teams (event planning, operations, logistics, finance, and content) to align event execution with overall business objectives.
• Conduct post-event evaluations to identify improvement areas by gathering feedback from customers, suppliers, and planners. Prepare reports and implement corrective measures to refine future event processes.
• Maintain up-to-date event catalogs by liaising with suppliers and working with the content team to ensure product and service listings remain current.
• Manage event-day escalations, addressing client concerns by coordinating with suppliers and planners. Implement proactive solutions such as arranging alternate products / services and offering appropriate compensation for service recovery.

Skills / Experience :

We are seeking driven and adaptable individuals with a can-do attitude who are excited to take on the challenge of working in a high-growth, fast-paced startup environment. While the points below outline an ideal candidate profile, if you bring unique strengths and are eager to be a part of the Hafla story, we’d love to hear from you regardless!

Ideal Candidate Profile :

Education :

Compensation :

INR 35,000 - 40,000 per month

⭐ Flexible Shifts : Day or evening shifts, 9 hours / 5 days a week.

⭐ Location : Viman Nagar, Pune (Onsite)