Floor Manager

Key Responsibilities

• Ensure that all customers are handled properly by the retail staff.
• In cases where customers cannot be handled by the retail sales assistants, Floor in charges have to handle them.
• Ensures that all procedures, processes and systems adopted by management are followed by staff.
• Propose, schedule and implement in-store signage and layout to maximize sales, customer satisfaction, store appearance and image towards the customers.
• Evaluates and manages sales and customer service activities and staff competencies to optimize and maintain business performance, profitability and customer satisfaction.
• Manage maintenance and ensure all infrastructure, equipment, facilities and inventory in exhibit rooms are in good working order.
• To review employee performance and to suggest actions to be taken regarding a particular employee.
• To conduct daily briefings on the activities needs to be conduct among the staff.
• To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.
• To approve the leaves of the sales staff after it has been reviewed by the section in charge.
• To ensure all to use the movement register properly.
• To submit daily report to manager and top management.
• Monitor section supervisor's and section heads.
• Follow-up of due compliance with establishments rules and regulations,
• Ensure the customers responded properly by section staff and front office staffs (Floor coordinators)
• Initiate new methods for improving service and customer satisfaction.
• Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.
• Close monitoring of items passing during the beginning and end of each and every day.
• Arrangement of necessary number of staffs for smooth functioning of item passing.

BRING YOUR UPDATED CV AND TWO PASSPORT SIZE PHOTO COPIES

Education

Bachelor in General Studies (BGS)

Skills Required

Supervisor, Team Handling, Shift Supervision