Senior Product Manager - OSS / BSS System

As a xx Product Manager (BSS / OSS / Tools) , reporting directly to the VP of Product, you will be a driving force in shaping the future of our connectivity platform. You will own the product strategy and execution for key areas namely BSS / OSS, and internal tools / services that enable company's operations. By deeply understanding our diverse customer and partner base (MNVOs, MNOs, OEMs), you will define and deliver services that meet their evolving needs. You'll collaborate closely with internal technology teams to bring innovative services to market, ultimately driving customer adoption and company's growth. Your technical acumen and product vision will be essential in solving intricate challenges of our technology and ensuring we remain at the forefront of the industry. You will be a key contributor to company's success, bridging the gap between technology and market needs.

How You Will Contribute :

• Own the OSS / BSS and Tools Product Roadmap : Define, prioritize, and execute a comprehensive product roadmap for company's OSS / BSS systems, service provisioning and internal operational tools. This includes enhancing existing platforms and developing new solutions to support our expanding global customer base and operations. Actively participate as stakeholder in the build vs buy decision making for needed tools. Contributed to RFPs as indeed.
• Drive Operational Efficiency : Identify and address bottlenecks in our operational workflows through the development and implementation of innovative tools and process improvements.
• Engage with Stakeholders : Collaborate closely with internal operations, engineering, sales, support, and partner teams to gather requirements and ensure alignment on product priorities.
• Translate Needs into Technical Requirements : Translate complex business requirements into clear and concise technical specifications for engineering teams.
• Engage with diverse customers : Actively engage with customers across various segments (MNVOs, MNOs, OEMs) to understand their needs, pain points, and use cases. Translate these insights into actionable product requirements.
• Define and Commercialize Operational Capabilities : Work with technology teams to define, develop, and launch new operational capabilities that streamline service provisioning, billing, monitoring, and support.
• Analyze Performance and Drive Improvements : Define and track key performance indicators (KPIs) for OSS / BSS and operational tools. Use data-driven insights to identify areas for improvement and drive continuous optimization.
• Ensure System Reliability and Scalability : Ensure that our OSS / BSS systems are robust, scalable, and capable of supporting company's growing customer base and service offerings.
• Champion the customer : Be a strong advocate for the customer, ensuring their needs are considered throughout the product development process.

What We Look For :

(ref : hirist.tech)