Experience in Banking and Financial Services is a must. Should have led / played significant role in end-to-end digital transformation programs in Agile environments.
Retail Banking experience is mandatory.
Understanding of the Mobile In app, Push notifications, SMS, Email
Understanding of how data is combined from multiple sources into Data warehouse.
Understanding of cloud platform - GCP maybe - like PEGA is on GCP in some markets
Should have worked and be aware of Agile ways of working, environment, and process.
Knowledge of saving and current accounts, personal loans and mortgages.
Contact Center Optimization experience – IVR, Browser changes under Digital channels.
Branch optimization
Payments
Requirements
Current state research, data gathering and analysis.
Data analysis and modelling
Process analysis and documentation
Business requirements gathering from CLIENT stakeholders.
Business requirements definition and prioritisation
Traceability of business requirements into solution design to confirm linkage of business functionality / expectations in any new proposed solution.
High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organisation / people design and high-level functional systems design (for example, architecture, use cases)
Evaluation of relative costs, benefits and obstacles of potential solutions
Traceability of requirements and solution design into subsequent system design activity, through liaison with the CLIENT Software Delivery team in order to confirm technical designs follow the business design.
Analysis to support key decisions made by the Project sponsor or steering committee.
Align the analysis effort to SAFe methodology.
Overall :
Business requirements gathering
Business flow creation and optimization
User stories and business requirements documentation
Support in UAT Testing
Support in operational readiness
Support in Release Management
Track operational benefits and support in risk management.
Change propagation and training support
Conduct impact analysis
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Data Analyst • Gurugram, HR, IN
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