[03 / 10 / 2025] Medallia Consultant

About the job

KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.

The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world.

Roles and responsibilities

• The professional in this position is expected to lead the delivery byliaising with the senior leadership and carry out customerimplementations and program enhancements
• Preparing a detailed project plan to schedule key project milestones &activities
• Defining resource requirements to reach objectives and manageresources in an effective and efficient manner
• Translating Business requirements into System Configuration Objectsand create Solution Design for Medallia Solution in compliance withbest practices
• Participate in the implementation design, setup, and reviewprocesses
• Utilize Medallia software knowledge to configure feedbackquestionnaires, reports, and integrations with other systems
• Provide support to client meetings by leveraging in-depth Client systemcapabilities.
• Experience working in teams to collaboratively solve technicalproblems
• Should be able to provide valuable insights to clients and helpthem make customer centric organization

Experience & Background

Required

Education / professional qualifications

MBA from a reputed college is preferred.