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Medallia Consultant

Medallia Consultant

KPMGBangalore Urban, Karnataka, India
7 days ago
Job description

About the job

KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.

The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world.

Roles and responsibilities

  • The professional in this position is expected to lead the delivery byliaising with the senior leadership and carry out customerimplementations and program enhancements
  • Preparing a detailed project plan to schedule key project milestones &activities
  • Defining resource requirements to reach objectives and manageresources in an effective and efficient manner
  • Translating Business requirements into System Configuration Objectsand create Solution Design for Medallia Solution in compliance withbest practices
  • Participate in the implementation design, setup, and reviewprocesses
  • Utilize Medallia software knowledge to configure feedbackquestionnaires, reports, and integrations with other systems
  • Provide support to client meetings by leveraging in-depth Client systemcapabilities.
  • Experience working in teams to collaboratively solve technicalproblems
  • Should be able to provide valuable insights to clients and helpthem make customer centric organization

Experience & Background

  • 4+ years of experience in consulting or any other offshore-onshore coordinated work
  • Certified / experience in Medallia solution, development & implementation
  • Manage and challenge senior stakeholders, and able to work beyond own area of expertise
  • Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models
  • Experience of digital solutions and customer experienceprojects / programs.
  • Manage end-to-end delivery for projects
  • Extensive experience working with global clients

    • Required

    Education / professional qualifications

    MBA from a reputed college is preferred.

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    Consultant • Bangalore Urban, Karnataka, India