E-Commerce Logistics And Shipping LeadCraft & Glory • Kollam, Republic Of India, IN
No longer accepting applications
E-Commerce Logistics And Shipping Lead
Craft & Glory • Kollam, Republic Of India, IN
5 days ago
Job descriptionCoordinate daily with Operations and Warehouse teams to ensure every order is dispatched within defined SLA timelines Align manpower and pickup scheduling with courier partners to prevent dispatch bottlenecks Track and escalate issues that may impact timely dispatch, including packaging readiness, manifesting, and pickup delays Ensure dispatch readiness and compliance with delivery-partner documentation and labeling standards Serve as the primary operational point of contact for courier and delivery partners Lead daily escalations, ticket resolutions, and SLA alignment Conduct regular site visits to partner hubs to assess delivery operations, rider performance, and compliance Act as the escalation point for delivery-related customer concerns and collaborate closely with Customer Support to resolve issues quickly Ensure proactive updates to customers when delivery exceptions arise Create SOPs and training to improve clarity and responsiveness across customer-facing teams Manage returns, exchanges, and reverse-pickup workflows to ensure a seamless customer experience Analyze return patterns and delivery bottlenecks to proactively reduce service failures Identify process gaps and lead targeted improvement initiatives across the dispatch-to-delivery pipeline Partner with Technology and Operations teams to enhance software tools, integrations, and tracking automation Maintain documentation of logistics processes, escalation paths, and performance standards Track delivery costs and partner performance to support commercial decision-making Recommend routing strategies and partner allocation improvements to balance cost efficiencies and service levels Own delivery KPIs including First-Attempt Delivery Success, Transit Time Adherence, NDR %, RTO %, and Delivery Satisfaction Scores Present weekly performance insights and corrective action plans to CX and Operations leadership
About the Role
Craft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products.
We are seeking a highly driven and detail-oriented E-Commerce Logistics and Shipping Lead to own the complete post-dispatch delivery lifecycle. This role is critical to maintaining our promise of timely, transparent, and exceptional customer service from the moment an order leaves our workshop to the moment it reaches the customer’s door.
Key Responsibilities Delivery Lifecycle Ownership
- Monitor and manage all outbound shipments from dispatch through final delivery
- Oversee real-time exception handling including delays, missed scans, NDRs (Non-Delivery Reports), and RTOs (Return-to-Origin)
- Maintain delivery performance dashboards that provide clear visibility across all milestones
On-Time Dispatch Coordination
Logistics Partner Management
Customer Experience Coordination
Reverse Logistics & Issue Resolution
Operational Excellence & Continuous Improvement
Cost & Efficiency Optimization
Reporting & Analytics
Create a job alert for this search
Ecommerce Lead • Kollam, Republic Of India, IN
Related jobs
Delivery Lead
WhiteSlips Job Management Consultants • Thiruvananthapuram, IN
Build and nurture strong relationships with client teams through regular engagement and on-site visits.Proactively identify and anticipate client needs to ensure smooth delivery and staffing.Work c...Show more
Last updated: 2 days ago • Promoted
E-Commerce Workflow Specialist - 45030
Turing • Alappuzha, IN
In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of.Your contributions will be key to.
AI-generated outputs, and ensuring high standards of.Vali...Show more
Last updated: 2 days ago • Promoted
Lead Engineer
Hyqoo • Alappuzha, IN
Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show more
Last updated: 14 days ago • Promoted
Lead Development Specialist
Scrut Automation • Alappuzha, IN
Job Title : Lead Development Specialist.Governance, Risk, and Compliance (GRC).Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture.We provide a ...Show more
Last updated: 2 days ago • Promoted
APAC AWS Alliance Lead
SoftwareOne • Kollam, IN
SoftwareOne focuses on developing and strengthening strategic alliances with AWS and other relevant ISV partners.This position requires establishing and maintaining strong relationships with key st...Show more
Last updated: 16 days ago • Promoted
Lead Generation Specialist
Monk Outsourcing • alappuzha, kerala, in
Monk Outsourcing is a leading provider of advertising and digital marketing services, delivering end-to-end solutions such as SEO, SMO, Social Media Management, and Web Development to global client...Show more
Last updated: 10 hours ago • Promoted • New!
Sales Team Lead (US Shift)
BrightCHAMPS • Kollam, IN
A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics.
BrightCHAMPS is currently valu...Show more
Last updated: 13 hours ago • Promoted • New!
Salesforce Commerce Cloud Tech Lead
Empiric • Alappuzha, IN
Salesforce Commerce Cloud front-end Tech Lead Developer – SFCC - Remote - India.Empiric has received an exciting opportunity for a Salesforce Commerce Cloud front-end Tech Lead Developer with stron...Show more
Last updated: 2 days ago • Promoted
Ecommerce Sales Manager (Oct 2025)
RedSol Pte Ltd • Thiruvananthapuram, IN
Job description : We are an established e-commerce company in the watches, jewelry space looking for an overall sales manager to drive the future sales growth of the company.Candidate needs to be hi...Show more
Last updated: 2 days ago • Promoted
Ecommerce Specialist
Career Launcher • thiruvananthapuram, kerala, in
We are looking for a creative individual who is highly skilled in Artificial Intelligence, experienced as a top seller of books on major Indian e-commerce platforms (Amazon, Flipkart), and proficie...Show more
Last updated: 17 days ago • Promoted
eCommerce Lead - Shopify
ASTIN CONSULTANCY SERVICES PRIVATE LIMITED • Thiruvananthapuram
Description : We are seeking an experienced and passionate E-Commerce Lead to join our team in Trivandrum.The ideal candidate wi...Show more
Last updated: 30+ days ago • Promoted
Business Development Manager (US Staffing Services)
Integration International Inc. • Thiruvananthapuram, IN
Only candidates with proven experience in.Direct clients / MSP Experience.Applicants from other industries are requested.
A brief introduction about our company.Integration InfoTech India P Ltd.We a...Show more
Last updated: 30+ days ago • Promoted
Ecommerce Growth & Optimization Manager
TipTop Things Limited • Thiruvananthapuram, IN
We're seeking an experienced Ecommerce Growth & Optimization Manager to join our growing team at Nanobag, the creator of innovative ultralight reusable bags.
This remote position offers an exciting ...Show more
Last updated: 2 days ago • Promoted
E-Commerce Product Listing Coordinator
1Source BPO • Alappuzha, IN
We’re looking for a detail-oriented and tech-savvy Product Lister to help manage our online listings, digital content, and weekly reports.
The ideal candidate will have experience working across mul...Show more
Last updated: 2 days ago • Promoted
International Sales Leader – Business Development
Qualfon • Kollam, Republic Of India, IN
We are seeking a dynamic and strategic.Asia (India, Philippines, Australia).The ideal candidate will be responsible for driving new client acquisition, expanding strategic partnerships, and achievi...Show more
Last updated: 2 days ago • Promoted
Business Development - Semiconductor Industry
Aerosapien Technologies • Thiruvananthapuram, IN
We are looking for an experienced.Business Development professional.The role involves identifying, pursuing, and managing opportunities in.
This position requires a deep understanding of.Identify an...Show more
Last updated: 19 days ago • Promoted
Partnership Sales Lead / Supply Lead
MacroHire • thiruvananthapuram, kerala, in
We are hiring Partnership Sales Lead for one of our client who is Global leader in Co-Working Spaces.Are you ready to lead the charge and be at the forefront of our ambitious global expansion? Is h...Show more
Last updated: 6 days ago • Promoted
Sales Team Lead (Us Shift)
BrightCHAMPS • Alleppey, Republic Of India, IN
A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics.
BrightCHAMPS is currently valu...Show more
Last updated: 1 hour ago • Promoted • New!