SaaS Customer Support

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• your current salary in USD per month
• your expected salary in USD per month
• your notice period
• Your CV

Company Description

Plusvibe.ai is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more.

Role Description

This is a full-time remote role for a Technical Customer Support at Plusvibe. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team.

• What You’ll Do : Answer user questions about our SaaS.
• Quickly spot if an issue is a bug.
• Write help articles and FAQs.
• Set up CS processes

What You Need :

• Technical background (can diagnose issues, not just follow scripts).
• Strong spoken & written English.
• Experience in SaaS support is a must
• Experience in Community Building would be a plus